ONLINE PURCHASE RETURNS
You can return unsuitable item(s) within 28 days of receipt of your order. All returned items must be unworn, unused and in their original packaging.
Please email customer service at firstname.lastname@example.org for return identification number and address.
Please allow up to 14 working days for refunds to be processed.
DAMAGES/INCORRECT ITEM RECEIVED
Any breakages or damages to items purchased online must be reported to us within 24 hours of delivery. If a product is damaged in any way please send us proof of the damage with photos to email@example.com where a member of our team will help you.
For hygiene reasons we are unable to offer an exchange or refund on a small number of products outlined below.
- Hair accessories (purchased online)
If you wish to return this product, it must be in new, unused, and unworn condition with tags attached (where applicable) and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.