ONLINE PURCHASE RETURNS
You can return unsuitable item(s) within 28 days of receipt of your order. All returned items must be unworn, unused and in their original packaging.
Please email customer service at info@officialirishclothing.com for return identification number and address.
Please allow up to 14 working days for refunds to be processed.
DAMAGES/INCORRECT ITEM RECEIVED
Any breakages or damages to items purchased online must be reported to us within 24 hours of delivery. If a product is damaged in any way please send us proof of the damage with photos to info@officialirishclothing.com where a member of our team will help you.
EXCLUSIONS
For hygiene reasons we are unable to offer an exchange or refund on a small number of products outlined below.
- Hair accessories (purchased online)
- Underwear
If you wish to return this product, it must be in new, unused, and unworn condition with tags attached (where applicable) and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.
Refused International Deliveries
Customers are responsible for paying any import tariffs, customs duties, taxes, clearance charges and carrier processing fees applicable to their order.
If a customer refuses delivery or does not pay the required import charges, the shipment may be returned to us, held by the carrier, abandoned or disposed of by the carrier or customs authorities.
A refund will only be considered after the returned goods have been received and inspected by us.
Where permitted, any refund may be reduced by costs incurred as a result of the refused delivery, including:
- Original shipping charges
- Return shipping charges
- Customs duties or taxes
- Carrier processing fees
- Storage or administration charges
- Any loss in the value of the returned goods
If the shipment is abandoned, destroyed, disposed of or otherwise not returned to us, we may be unable to issue a refund.